AI That Actually Works
Not just chatbots. Autonomous AI agents that resolve issues, learn continuously, and make your team superhuman.
Two Pillars of AI Excellence
AI Agents act. AI Insights inform. Together, they transform.
AI Agents
Autonomous resolution
AI Agents don't just answer questions — they take action. They resolve tickets, process orders, book appointments, and escalate intelligently.
- Understand natural language intent
- Execute multi-step workflows
- Learn from every interaction
- Hand off seamlessly to humans
AI Insights
Intelligent analytics
AI Insights analyzes every conversation to surface patterns, predict trends, and recommend optimizations you'd never find manually.
- Sentiment analysis at scale
- Automatic topic detection
- Performance predictions
- Actionable recommendations
AI Powers Every Module
Not a bolt-on. AI is woven into every feature.
Omnichannel
AI routes conversations to the right agent based on intent, sentiment, and skills.
Live Chat
AI suggests responses, auto-completes answers, and predicts customer needs.
Email & Ticketing
AI categorizes, prioritizes, and drafts responses automatically.
AI Chatbot
Fully autonomous agents that resolve 80% of queries without humans.
Knowledge Base
AI suggests articles, identifies content gaps, and auto-generates answers.
Analytics
AI surfaces anomalies, predicts trends, and recommends actions.
Collaboration
AI suggests experts, summarizes threads, and automates handoffs.
Voice & Video
AI transcribes calls, detects sentiment in real-time, and suggests responses.
What AI Agents Can Do
Beyond chatbots — agents that take real action
Resolve Tickets
Categorize, prioritize, and close tickets autonomously
Process Orders
Track shipments, handle returns, issue refunds
Book Appointments
Check availability, schedule, send reminders
Reset Passwords
Verify identity and reset securely
Update Billing
Change plans, update payment methods
Qualify Leads
Engage prospects and route to sales
Generate Reports
Pull data and create custom reports
Escalate Smart
Detect urgency and route to humans
AI Insights: See What You're Missing
Your conversations contain goldmines of insight. AI Insights analyzes every interaction to reveal patterns, risks, and opportunities invisible to manual review.
Sentiment Analysis
Track customer mood across all conversations. Identify frustrated customers before they churn.
Auto-Tagging
AI categorizes every ticket by topic, product, and issue type. No manual tagging needed.
Trend Detection
Spot emerging issues before they spike. Get alerts when topics trend upward.
Recommendations
AI suggests process improvements, training needs, and automation opportunities.
Enterprise-Grade AI You Can Trust
Data Privacy
Your data never trains public models. SOC 2, GDPR, HIPAA compliant.
Full Control
Set guardrails, review AI decisions, and override when needed.
Transparent
See why AI made each decision. Full audit trails.
Tested
Continuous evaluation ensures accuracy and prevents hallucination.
Ready to unleash AI on your support?
See how AI Agents and AI Insights can transform your customer service.