How to connect your email to Cention
Step-by-step guide to setting up email forwarding or IMAP connection.
Help Center
Find answers to your questions and learn how to get the most from Cention.
Getting Started
New to Cention? Start here for setup guides and basics.
12 articlesAccount & Billing
Manage your account, users, and subscription.
8 articlesChannels
Set up email, chat, social media, and voice.
15 articlesFeatures
Learn about routing, automation, and more.
20 articlesReports & Analytics
Understand your data and create reports.
10 articlesTroubleshooting
Solutions to common issues and errors.
14 articlesPopular Articles
Adding a chat widget to your website
Install the Cention chat widget on any website with a simple code snippet.
Setting up automatic routing rules
Route conversations to the right agents automatically based on rules.
How to add new agents to your team
Invite team members and configure their roles and permissions.
Why am I not receiving emails?
Common causes and solutions for email delivery issues.
Creating canned responses (templates)
Save time with pre-written responses for common questions.
Frequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive a link to create a new password. If you don't receive the email, check your spam folder or contact support.
Can I use Cention on mobile devices?
Yes! Cention is fully responsive and works on tablets and smartphones. We also offer mobile apps for iOS and Android for agents on the go.
How many agents can I add to my account?
The number of agents depends on your plan. Starter includes 3 agents, Pro includes 10, and Enterprise has unlimited agents. You can add more agents by upgrading your plan.
Is my data secure?
Yes. Cention uses AES-256 encryption for data at rest and TLS for data in transit. We're SOC 2 Type II certified and GDPR compliant. See our Security Policy for details.
Can I export my data?
Yes. You can export errands, reports, and customer data at any time. Go to Settings → Export or use our Export API for automated exports.
How do I cancel my subscription?
Go to Settings → Billing → Cancel Subscription. Your account will remain active until the end of your billing period. You can reactivate anytime.
Can't Find What You Need?
Our support team is here to help. Reach out and we'll get back to you quickly.