Self-Service That Works
Empower customers to find answers themselves. Give agents instant access to solutions.
Two Knowledge Bases, One Platform
External Help Center
Public-facing knowledge base for customers. Searchable articles, FAQs, and guides that deflect tickets.
- SEO-optimized articles
- Branded help center
- Article feedback & ratings
Internal Wiki
Private knowledge base for your team. SOPs, product info, and troubleshooting guides agents need.
- Role-based access
- Version history
- In-ticket suggestions
Knowledge Base Features
Smart Search
Typo-tolerant search that understands synonyms and returns relevant results instantly.
Rich Editor
WYSIWYG editor with images, videos, code blocks, and tables. No technical skills needed.
Categories & Tags
Organize content logically. Customers browse by category or search by topic.
AI Suggestions
Automatically suggest relevant articles to agents while handling tickets.
Analytics
See what customers search for. Identify gaps in content. Track article effectiveness.
Multi-Language
Translate articles for global audiences. Serve content in the customer's language.
AI Supercharges Your Knowledge Base
Ready to reduce ticket volume?
See how an AI-powered knowledge base can deflect 40% of support requests.