All Channels. One Inbox.
Meet customers wherever they are. Email, chat, social, SMS, voice — unified in a single workspace.
Stop Switching Between Tools
Your customers use email, chat, social media, and phone. Without omnichannel, your team juggles multiple tabs, loses context, and delivers fragmented experiences.
Cention brings every conversation into one unified inbox. Agents see the complete customer history regardless of channel, respond faster, and never miss a message.
Every Channel Covered
Connect with customers on their preferred platform
Handle high-volume email with smart routing, templates, and automated categorization.
Live Chat
Real-time conversations on your website with proactive triggers and chatbot handoff.
Social Media
Facebook, Instagram, Twitter, LinkedIn — respond to posts, comments, and DMs.
SMS & WhatsApp
Text messaging for quick updates, notifications, and two-way conversations.
Voice
Integrated phone support with call routing, recording, and transcription.
Video
Face-to-face support with screen sharing and co-browsing capabilities.
Unified Customer View
Every interaction — past and present — in one timeline. See purchase history, previous tickets, preferences, and sentiment scores at a glance.
- Complete conversation history
- Customer profile & preferences
- Cross-channel context
- CRM & order data integration
Smart Routing
Automatically route conversations to the right team or agent based on topic, language, customer tier, or agent skills.
- Skills-based assignment
- Round-robin distribution
- Priority queue management
- Load balancing
AI Powers Your Omnichannel Experience
Ready to unify your channels?
See how AI-powered omnichannel support can transform your customer experience.