Data-Driven Decisions
Real-time insights into your support operations. Know what's working and what needs attention.
Track What Matters
Response Time
First response and resolution times by channel, team, and agent.
CSAT Score
Customer satisfaction ratings and trends over time.
Volume & Backlog
Ticket volume, open tickets, and queue health.
Agent Performance
Individual metrics, productivity, and quality scores.
Real-Time Dashboards
Live dashboards show what's happening right now. See queue lengths, active agents, and SLA status at a glance. Spot issues before they become problems.
- Customizable widgets
- TV mode for team displays
- Automatic refresh
- Alert thresholds
Comprehensive Reporting
Pre-Built Reports
30+ ready-to-use reports covering volume, performance, satisfaction, and SLAs.
Custom Reports
Build your own reports with drag-and-drop. Filter, group, and visualize any data.
Scheduled Delivery
Automated daily, weekly, or monthly reports delivered to your inbox.
Export Options
Download as PDF, Excel, or CSV. Share with stakeholders or import elsewhere.
Trend Analysis
Compare periods, spot patterns, and forecast future volume.
Benchmarking
Compare your metrics against industry standards and peers.
AI Reveals What You're Missing
Ready for AI-powered insights?
See how AI analytics can transform your support operations.