Email Support Streamlined
Transform inbox chaos into organized, trackable tickets. Never lose a customer email again.
From Chaos to Control
Shared inboxes become bottlenecks. Emails get lost. Customers wait days for responses. SLAs are missed.
Cention's ticketing system converts every email into a trackable errand. Automatic routing ensures the right agent handles each request. SLA timers keep your team accountable.
Ticketing Features
Smart Routing
AI categorizes emails and routes to the right team based on content, customer, or keywords.
SLA Management
Set response and resolution targets. Automatic escalation when deadlines approach.
Templates
Pre-written responses for common scenarios. Personalize with merge fields automatically.
Ticket Merging
Combine related emails into one ticket. Keep conversations organized when customers reply multiple times.
Collision Detection
See when teammates view or reply to the same ticket. Avoid duplicate responses.
Scheduling
Schedule emails to send later. Follow up at the optimal time without manual tracking.
AI Automates Your Ticket Workflow
Ready to tame your inbox?
See how AI-powered ticketing can transform your email support operations.