AI-Powered Platform

Customer Service Reimagined with AI

The complete platform for modern support teams. Every feature enhanced by AI Agents and AI Insights.

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AI Agents Resolve 80% of queries autonomously
AI Insights Surface patterns humans miss
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One Platform. Every Channel. AI Everywhere.

Cention unifies all customer communication into a single AI-powered workspace. Handle email, chat, social media, voice, and video — with AI assistance at every step.

AI Agents handle routine queries autonomously. AI Insights reveal what's working and what needs attention. Your team focuses on what humans do best.

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Explore Platform Capabilities

Every module AI-enhanced. Click to learn more.

Core Feature

AI Agents & Insights

Autonomous agents that resolve issues + analytics that surface what matters.

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AI-Enabled

Omnichannel

Unified inbox for email, chat, social, SMS, and voice in one workspace.

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AI-Enabled

Live Chat

Real-time engagement with AI-suggested responses and smart routing.

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AI-Enabled

Email & Ticketing

AI categorization, auto-routing, and intelligent prioritization.

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AI-Powered

AI Chatbot

Autonomous agents that resolve 80% of queries without human help.

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AI-Enabled

Knowledge Base

AI-suggested articles and auto-generated answers from your content.

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AI Insights

Analytics & Reports

AI-powered insights, anomaly detection, and predictive analytics.

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AI-Enabled

Collaboration

AI-suggested experts and automated handoffs for complex issues.

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AI-Enabled

Voice & Video

AI transcription, real-time sentiment, and intelligent call routing.

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Why Teams Choose Cention

60% Faster Resolution

AI handles routine queries instantly. Agents focus on complex issues with AI-suggested responses.

Higher Satisfaction

Consistent, personalized experiences across channels. AI ensures nothing falls through cracks.

80% Automation

AI agents resolve routine queries autonomously. Scale support without scaling headcount.

Connects With Your Stack

Cention integrates with the tools you already use. AI pulls context from your CRM, helpdesk, and business systems automatically.

  • Salesforce, HubSpot, Pipedrive
  • Shopify, WooCommerce, Magento
  • Slack, Microsoft Teams
  • Zapier for 5000+ apps
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Salesforce
HubSpot
Shopify
Slack
Teams
Zapier

Ready to transform your customer service?

See how AI-powered support can help your team deliver exceptional experiences at scale.

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