What is Agentic AI?

Agentic AI represents the next evolution beyond chatbots. While traditional bots follow scripts and answer questions, agentic AI takes autonomous action to resolve problems end-to-end.

Think of it as the difference between a receptionist who takes messages and an executive assistant who handles your entire calendar, follows up on tasks, and makes decisions on your behalf.

Agent Capabilities

What your AI agents can do autonomously

Resolve Tickets

Autonomously categorise, prioritise, and resolve support tickets without human intervention.

Book Appointments

Handle scheduling end-to-end — check availability, book slots, send confirmations, manage reschedules.

Process Orders

Manage order status enquiries, process returns, issue refunds, and update customer records.

Qualify Leads

Engage prospects, gather requirements, score leads, and route qualified opportunities to sales.

Escalate Intelligently

Detect sentiment, complexity, and intent to seamlessly hand off to human agents when needed.

Update Records

Sync data across CRM, helpdesk, and business systems in real-time as conversations progress.

Sales Router Support Booking

Multi-Agent Orchestration

Deploy specialised agents that work together as a team. A sales agent qualifies leads while a booking agent schedules demos. A support agent resolves issues while an onboarding agent guides new customers.

Intelligent routing ensures every conversation reaches the right agent. Seamless handoffs mean context travels with the customer — no repetition, no friction.

  • Specialised agents for different workflows
  • Intelligent routing and handoffs
  • Context preserved across agents

Every Channel. One Platform.

Deploy AI agents across all communication channels your customers use.

Chat
Email
Voice
SMS
Social
Video

Ready to deploy agentic AI?

Start with a demo and see how autonomous AI agents can transform your customer operations.