Telecommunications AI Automation

Explain charges, process payments, set up autopay, handle disputes, and provide payment history. AI understands complex billing questions.

Compare plans, recommend optimal options based on usage, process upgrades/downgrades, and explain prorated charges — all in conversation.

Diagnose network issues, guide through device troubleshooting, check for outages, and dispatch technicians when needed.

Activate new lines, SIM cards, and devices. Transfer numbers from other carriers. Set up voicemail and features automatically.

Update contact information, add authorized users, manage family plans, set usage alerts, and handle account security.

When customers mention cancellation, AI presents relevant retention offers, loyalty rewards, and personalized incentives to keep them.