Use Cases / SaaS & Technology

SaaS & Technology AI Automation

Scale your support as fast as your product. AI agents that handle technical issues, onboarding, and subscription management.

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80% First-contact resolution
60% Reduction in time-to-value
25% Increase in expansion revenue
50% Lower support costs

What AI Agents Automate

Support that scales with your product growth

🔧

Technical Support

75% Automation Rate

AI troubleshoots issues by searching docs, checking logs, suggesting solutions, and guiding users through fixes. Escalates complex bugs to engineering.

User reports issue
→
AI diagnoses problem
→
Suggests solution
→
Verifies resolution
🚀

Customer Onboarding

85% Automation Rate

Guide new users through setup, answer questions in real-time, help configure integrations, and track progress to activation.

New user signs up
→
AI guides setup
→
Answers questions
→
Tracks to activation
💳

Subscription Management

90% Automation Rate

Handle plan upgrades, downgrades, billing inquiries, invoice requests, and payment method updates — all without human intervention.

User wants to upgrade
→
AI shows options
→
Processes change
→
Unlocks features
💡

Feature Discovery & Guidance

95% Automation Rate

Help users discover features, explain how to use them, provide contextual tips, and suggest features based on their use patterns.

User asks "How do I..."
→
AI finds feature
→
Shows how-to
→
Suggests related features
🔗

Integration Support

70% Automation Rate

Help users connect third-party tools, troubleshoot API issues, explain webhooks, and guide through OAuth flows.

User needs integration
→
AI guides setup
→
Troubleshoots issues
→
Verifies connection
🛡️

Churn Prevention

55% Automation Rate

When users consider canceling, AI understands reasons, offers solutions, connects to success team, or presents retention offers.

User wants to cancel
→
AI understands why
→
Offers solutions
→
Saves or processes

Built for Product Teams

Integrates with your product and support stack

📚 Docs Integration

AI learns from your documentation

🎫 Jira/Linear Sync

Create tickets from conversations

📊 Product Analytics

Connect to Amplitude, Mixpanel

💬 Slack/Teams

Internal escalation channels

🔌 API & Webhooks

Build custom integrations

📈 Success Metrics

Track CSAT, NPS, and resolution

Ready to Scale Your Support?

See how SaaS companies are using AI to maintain high NPS while scaling.

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