E-commerce & Retail AI Automation

AI agents automatically look up orders, provide real-time tracking updates, estimated delivery times, and proactively notify customers of delays.

Process return requests automatically. AI validates eligibility, generates return labels, initiates refunds, and updates inventory — no agent needed.

AI proactively reaches out to customers who abandoned carts, answers questions, offers assistance, and provides incentives to complete purchases.

AI suggests relevant products based on browsing history, purchase history, and current conversation context, increasing average order value.

Change shipping addresses, update quantities, swap items, or cancel orders — all handled automatically before the order ships.

Answer questions about points balances, redemption options, tier status, and exclusive offers. AI can also apply rewards to orders.