Support Policy
How we provide customer support and assistance.
Support Channels
- Email: support@cention.io
- In-app Chat: Available within the platform
- Help Centre: help.cention.io
- Phone: Enterprise customers only
Support Hours
- Starter: Monday-Friday, 09:00-17:00 CET
- Pro: Monday-Friday, 08:00-20:00 CET
- Enterprise: 24/7/365
What's Included
- Technical troubleshooting
- Platform usage guidance
- Configuration assistance
- Bug reporting and tracking
- Feature requests
What's Not Included
- Custom development (available as professional services)
- Third-party integration support beyond documented connectors
- Training (available separately)