Billing Policy
Payment terms, billing cycles, and refund policies.
Billing Cycles
Subscriptions are billed in advance on a monthly or annual basis, depending on your selection.
Payment Methods
- Credit/debit cards (Visa, Mastercard, American Express)
- Bank transfer (Enterprise plans)
- Invoice (Enterprise plans with approved credit)
Currencies
We accept payment in USD, EUR, and GBP. Your billing currency is set at signup and used for all invoices.
Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
Price Changes
We may change prices with 30 days' advance notice. Price changes take effect at your next renewal.
Refund Policy
- 30-day money-back guarantee for new subscriptions
- Pro-rated refunds for annual plans cancelled within first 30 days
- No refunds for partial months on monthly plans
- Enterprise refunds handled per contract terms
Failed Payments
If payment fails, we will:
- Notify you by email
- Retry the charge within 3-5 days
- Suspend service after multiple failed attempts
Taxes
Prices exclude applicable taxes (VAT, sales tax, etc.). Taxes are calculated based on your billing address.
Invoices
Invoices are available in your account dashboard and sent via email upon payment.
Questions
Contact billing@cention.io for billing enquiries.